Making a health insurance claim
| STEPS | PLANNED | EMERGENCY | Reimbursement policy |
| 1 | Go to the hospital and present your insurance card | Get admitted to hospital. Present insurance card. | Get admitted to hospital. Present insurance card. |
| 2 | Hospital coordinates with insurers | Hospital treats you. | Hospital treats you. |
| 3 | Insurers ask documents from Hospital | You pay the hospital bills. | |
| 4 | Insurer authorize the procedure in line with your policy | Insurer ask for complete treatment records | |
| 5 | You get treatment | Insurer ask for all invoices and receipt of the payment made | |
| 6 | Insurers settle claim and bills | Insurers settle claim and reimburse according to Health policy | |